Coronavirus (COVID-19) - Emergency Dental Services

To be certain that emergency dental care remains accessible to you, we are keeping open certain regional offices in central locations for emergency services only.  These offices will be operated with enhanced safety and infection control protocols.  We tentatively plan to resume full-service in all locations beginning Monday, April 13, subject to health advisories in place at that time. Patients will be contacted to reschedule non-emergencies after April 19th. We tentatively plan to resume full-service in all locations beginning Monday, April 20, subject to health advisories in place at that time.

To be certain that emergency dental care remains accessible to you, we are keeping open certain regional offices in central locations for emergency services only.  These offices will be operated with enhanced safety and infection control protocols.    We tentatively plan to resume full-service in all locations beginning Monday, April 13, subject to health advisories in place at that time.

  • APPOINTMENTS:  866-650-9133 (routine dental care on / after April 20)
  • EMERGENCIES (TRIAGE AVAILABLE):  866-650-9299 (emergency dental services that cannot be delayed)
  • NO WALK-INS  (All patients must go through our emergency number)

Emergency services that cannot be delayed:

  • If you have severe pain, swelling, an infection and/or uncontrolled bleeding
  • If you have had a recent accident that has hurt teeth and/or gums
  • After surgery treatment (dressing change, stitch removal)
  • Denture adjustment for people receiving radiation or other treatment for cancer
  • Snipping or adjusting wire of braces that hurts your cheek or gums
  • Referral of abnormal tissue for biopsy

Non-Emergency Services:

All other treatment should be delayed until the Coronavirus pandemic has eased.  Please do not call the emergency services number for the following as they are not considered emergencies:

  • Check-up exams, x-rays and cleaning
  • Routine gum therapy
  • Orthodontic treatment or adjustment
  • Scheduled fillings, implants and crowns that can be postponed 

Emergency care offices are located in the following communities:  

If you are experiencing a dental emergency, please call the emergency number above for more information.

  • If appropriate, you will be referred to our on-call Dentist triage team by phone 
  • The tele-triage Dentist may then refer you to one of our emergency hub offices for a live consultation with a Dentist

Alabama:

Birmingham – Midfield 

Huntsville – Family Center 

Mobile – Pleasant Valley 

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Frequently Asked Questions (FAQs)  

What do I do if my local Vital Smiles Dental office is closed?  If your local office is closed, we do have a small number of emergency offices open for emergencies only.

What is an emergency need?   It is ultimately determined by one of our Dentists.  For example, if you have an emergency such as:  

  • If you have severe pain, swelling, an infection and/or uncontrollable bleeding
  • If you have had a recent accident that has hurt teeth and/or gums

What is NOT considered an emergency?  

  • Check-up exams, x-rays and cleanings
  • Routine gum therapy
  • Orthodontic treatment or adjustment
  • Scheduled fillings, implants and crowns that can be postponed 

I think my need is an emergency.  How do I get an appointment in the office?  To determine if your dental need can be addressed in our office, please call 866-650-9299.

  • If appropriate, you will be referred to our on-call Dentist triage team by phone 
  • The tele-triage Dentist may then refer you to one of our emergency hub offices for a live consultation with a Dentist

Once I get to the office, if the Dentist in the thinks I have an emergency case, what are my options? 

  • If the Dentist thinks you have a life-threatening emergency, they will immediately refer you to an emergency room or emergency provider who is able to treat you 
  • If the Dentist thinks you have a non-life-threatening emergency, they will discuss options with you in person.

Can I have a walk-in appointment at an emergency hub?  No.  Due to Coronavirus safety precautions, you will not be able to walk-in to an emergency hub without an appointment.  You must first call the emergency hotline.

Will I be able to be treated at the office?   The Doctor in the office will decide on a case-by-case basis whether your issue can be addressed in the office or if they need to refer you to an alternative provider and/or emergency room.  Otherwise, they may recommend postponing your treatment, given the current coronavirus restrictions and care guidelines.

Why are you putting these rules in place?  Vital Smiles' purpose is to protect our Dentists, dental teams, patients and the community from the transmission of COVID-19.  We also want to prevent the unnecessary use of the resources (e.g. specialized masks) that are in very short supply in our country.  

Vital Smiles has been a Dental Home providing patients with access to high quality, affordable care through many years. Your dental health and overall well-being remain our priorities as we move through these challenging times.

Please stay safe and healthy.  Thank you for your understanding. 

We Accept  
  •  Medicaid
  •  ALL Kids
  •  Most Insurance
  •  Cash
  •  Credit Cards
  •  CareCredit